Remotely control computer software

WorksLink User Privacy Agreement

Effective Date: (e.g., January 1, 2025)

Last Updated: (e.g., February 1, 2025)

Welcome to use WorksLink (hereinafter referred to as “the Software” or “WorksLink”) and its SaaS website (hereinafter referred to as “the Website”), provided by [Company Name or Operating Entity] (hereinafter referred to as “we” or “the Company”). We highly value your privacy and personal information protection. To help you fully understand how we collect, use, store, share, and protect your personal information while using WorksLink software and related services, please carefully read and understand this 《WorksLink User Privacy Agreement》 (hereinafter referred to as “this Agreement”) before using WorksLink or the Website.

If you have any questions, comments, or suggestions about this Agreement, you may contact us using the contact details provided in this Agreement. If you do not agree with any part of this Agreement, please immediately stop using WorksLink and related services.

Section 1: Scope of Application

  1. This Agreement applies to the personal information processing activities that arise when you use WorksLink software (including desktop clients, mobile clients, etc., collectively referred to as “the Clients”) and access or use the related services provided by the corresponding SaaS website of WorksLink.
  2. If you use other products or services from our company (if there are separate privacy policies or agreements), you must comply with the relevant agreements or privacy policies. In the event of any inconsistency or conflict between this Agreement and other agreements or policies, this Agreement shall prevail, unless explicitly stated otherwise in those other agreements or policies.

Section 2: Information We Collect

In the process of providing WorksLink remote access and support services, we may collect the following types of information (the actual scope of collection may vary depending on business functions and local legal requirements):

  1. Registration and Account Information

    • When you register for a WorksLink or Website account, we will collect your account name (or username), password, phone number, email address, etc.
    • If you choose to log in via a third-party account (e.g., WeChat, QQ, GitHub, Google, etc.), we may obtain certain account information provided by that third party (such as nickname, avatar, email, etc.) and associate this information with your WorksLink account.

  2. Usage and Log Information

    • When you use WorksLink and the Website services, we may collect information about your device (e.g., device name, operating system type, browser type, hardware serial number, IP address, MAC address, etc.), network information, operation logs (e.g., login time, operation time, error logs, etc.), and software version information, which help us diagnose problems, conduct statistical analysis, optimize the service experience, and improve product security.
    • When you use WorksLink to remotely access another device or allow someone else to remotely access your device, WorksLink may log remote connection status, session duration, error messages, and other relevant information for service quality evaluation, troubleshooting, and security risk management.

  3. Communication Content and Data Transmission

    • During remote support or sessions, for enabling remote control and collaboration, WorksLink may need to transmit, temporarily cache, or process the screen content, voice, text communications, file data, etc. between you and the other party. We will only process this data to the extent necessary to provide the service and take necessary security measures to protect the data.
    • We do not actively store or retain files, images, audio, video, or other content exchanged during remote sessions unless required for specific functions (e.g., recording, cloud storage), and we will only store them with your authorization. Any recorded or cloud-stored content will only be accessible to you or authorized parties and will not be used for other purposes.

  4. Payment Information

    • When you use WorksLink’s paid features or services, we may need to collect payment-related information (e.g., name, bank account number, payment account, invoice information, etc.) to process orders, payments, and ensure financial compliance.
    • If you make payments through third-party platforms (e.g., Alipay, WeChat Pay, PayPal, etc.), the relevant information is primarily collected and processed by the third party, and we only receive essential transaction results. We do not store your full payment account details.

  5. Customer Service and User Feedback

    • When you communicate with us through customer service channels or by email, online customer service systems, we will collect your contact details, feedback content, issue descriptions, communication or call records, etc., to provide you with customer support, handle complaints or disputes, and improve our products or services.

Section 3: How We Use Your Information

The information we collect is primarily used for the following purposes:

  1. Provide and Maintain Services

    • To provide and maintain the WorksLink remote access and support services based on our agreement, and to improve WorksLink features.
    • By analyzing log and usage data, we continuously optimize the user experience, enhance product performance, and ensure security.

  2. Security Protection

    • To ensure the safe and stable operation of the WorksLink system and services, prevent security risks or illegal activities (e.g., fraud, cyber-attacks, etc.), we will use your information for identity verification, security monitoring, and risk management.

  3. Customer Support

    • To handle your inquiries, complaints, or disputes and provide more effective customer support and solutions.
    • To assess the quality of customer service and optimize our service processes and levels.

  4. Marketing and Promotion (if applicable)

    • With your consent or express authorization, we may send you product updates, promotional offers, or new feature notifications for WorksLink.
    • You have the right to unsubscribe or refuse to receive such marketing information at any time.

  5. Compliance with Legal or Regulatory Requirements

    • We may use or disclose your personal information when required by law or in response to legitimate requests from regulatory authorities.

Section 4: Sharing, Transfer, and Disclosure of Information

  1. Sharing

    • We do not share your personal information with any company, organization, or individual, except in the following cases:
      1. Legal sharing: As required by laws or regulations, or in response to lawful requests from judicial or administrative authorities.
      2. Sharing with explicit consent: We will share your information within the authorized scope after obtaining your explicit consent.
      3. Sharing with affiliated companies: To jointly provide WorksLink services or improve service quality, we may share necessary information with our affiliates, but will still comply with this Agreement and applicable laws.
      4. Sharing with business partners: For cooperation purposes (e.g., payment services, cloud storage, technical support), we may share necessary information with partners, ensuring they sign confidentiality agreements to process your information in accordance with this Agreement.

  2. Transfer

    • In cases of company mergers, acquisitions, restructurings, or asset transfers, we will ensure that the new entity holding your personal information continues to be bound by this Agreement, or request that they seek your consent anew.

  3. Public Disclosure

    • We will not publicly disclose your personal information unless with your explicit consent or when legally required.

Section 5: Information Storage and Protection

  1. Storage Location

    • To comply with legal and business operational requirements, we may set up servers in different regions or countries. When personal information is transferred across borders, we will adhere to applicable laws to ensure your information is adequately protected.

  2. Storage Period

    • We will retain your personal information only for the shortest period necessary to fulfill the purposes of this Agreement unless otherwise required by law. After this period, we will delete or anonymize your personal information.

  3. Security Measures

    • We implement industry-standard security measures (e.g., data encryption, access control, network isolation, firewalls, antivirus systems, etc.) to protect against data loss, unauthorized access, disclosure, use, modification, or destruction.
    • Despite taking reasonable protective measures, please understand that no system is entirely secure on the internet. Please safeguard your WorksLink account and password and avoid disclosing them to others.

Section 6: Your Rights

  1. Access and Correction of Your Information

    • You may access and correct your personal information (e.g., username, password, email, phone number, etc.) via the WorksLink or Website account center.
    • If you cannot access or correct this information through the above methods or need help, you may contact customer service.

  2. Deletion of Your Information

    • You may request to delete your personal information in the following situations:
      1. If we process personal information in violation of laws or regulations.
      2. If we did not obtain your consent when collecting or using your personal information.
      3. If we violate the terms of our agreement with you regarding personal information.
      4. If you no longer use WorksLink or deactivate your account.
      5. If we permanently stop providing WorksLink services.
    • If we agree to your deletion request, we will also notify third parties from whom we obtained your information and ask them to delete it unless otherwise required by law or the third party retains it based on independent authorization.

  3. Withdrawal of Consent

    • You can withdraw your consent for the collection, use, or sharing of specific personal information through device permissions or by contacting customer service.
    • Please note that withdrawing consent does not affect the processing activities that have already been carried out based on your prior authorization, but it may lead to the unavailability of certain features.

  4. Account Deletion

    • You may deactivate your account via the “Account Settings” section on WorksLink or the Website, or by contacting customer service. Once your account is deactivated, we will stop providing WorksLink services and will delete or anonymize your personal information in accordance with legal requirements.

  5. Responding to Your Requests

    • We will process your requests as soon as possible after verifying your identity, generally free of charge. However, if your requests are too frequent or unreasonable, we may charge a fee at our discretion.
    • For security reasons, we may require you to submit a written request or verify your identity through other reasonable methods.

Section 7: Protection of Minors

  1. We are particularly concerned with protecting the personal information of minors (generally referring to individuals under 18). If you are a minor, you should obtain consent from your guardian before using WorksLink and should use it under the guidance and supervision of your guardian.
  2. If we discover that we have collected personal information from a minor without verifiable guardian consent, we will promptly delete the relevant data.

Section 8: Use of Cookies and Similar Technologies

  1. Our SaaS website may use cookies, web beacons, and other similar technologies for personalized features or to analyze website access.
  2. You can manage or delete cookies through your browser or device. However, please note that some WorksLink or website features may be affected as a result.

Section 9: Third-Party Services

  1. When using WorksLink or accessing the Website, you may be redirected to third-party websites or use third-party services, which are independently operated and have their own privacy policies or terms.
  2. We are not responsible for the privacy protection measures of third parties. We recommend that you carefully read the privacy policy of any third party before using their services or submitting personal information.

Section 10: Updates and Notifications of This Agreement

  1. Due to business changes or legal adjustments, we may revise this Agreement from time to time. When significant changes occur, we will notify you through pop-up windows, website announcements, or other reasonable means. Once the updated Agreement takes effect, if you continue to use WorksLink and related services, it means you agree to and accept the updates.
  2. We recommend that you regularly review the latest version of this Agreement to stay informed about our privacy protection measures and your rights and obligations.

Section 11: Contact Us

If you have any questions, comments, or suggestions regarding this Agreement or need assistance in exercising your rights, please contact us through the following methods:

We will respond and process your requests as soon as possible within a reasonable timeframe after verifying your identity.