Remotely control computer software

WorksLink End User License Agreement

Effective Date: (e.g., January 1, 2025)

Last Updated: (e.g., February 1, 2025)

Welcome to WorksLink, a remote access and support software provided by WorksLink Ltd. (hereinafter referred to as “Company” or “We”). To protect your legal rights, please read and fully understand this WorksLink Software License Agreement (hereinafter referred to as “this Agreement”) before using this software.

If you have any questions, opinions, or suggestions regarding this Agreement, or need assistance while using this software, please contact us through the contact details provided in this Agreement.

If you do not agree with any part of this Agreement or cannot fully understand the terms, please do not download, install, or use this software. If you have already downloaded or installed this software, please stop using and delete it immediately. By installing, copying, downloading, accessing, or otherwise using this software, you agree to be bound by all the terms and conditions of this Agreement.

Article 1: Definitions

  1. WorksLink Software: Refers to the remote access and support software developed and provided by the Company, including but not limited to the desktop client, mobile application, web client, and related updates, patches, or enhanced versions.
  2. You/User: Refers to any individual, legal entity, or organization that installs, uses, or accesses the WorksLink software and related services in any form.
  3. Company/We: Refers to the copyright owner or operator of WorksLink, namely WorksLink Ltd.
  4. License: Refers to the rights granted by the Company to the user to use WorksLink software within the agreed scope under this Agreement.

Article 2: Intellectual Property Rights

  1. This software and all its content (including but not limited to text, icons, graphics, interface design, layout framework, compilation, data, source code, object code, software documentation, etc.) and derivative works are owned by the Company or the relevant rights holders and are protected by applicable laws, regulations, and international treaties.
  2. Without prior written permission from the Company or the relevant rights holders, users shall not, and shall not authorize or assist any third party to: copy, modify, derive, sell, rent, distribute, publicly transmit, translate, reverse engineer, decompile, disassemble, or otherwise attempt to obtain the source code of WorksLink software, nor shall they infringe upon the legitimate rights and interests of the Company or relevant rights holders in any way.

Article 3: Scope of License

  1. Permitted Use
    • The Company grants you a personal, non-transferable, non-exclusive, revocable license to use WorksLink software only within the scope defined in this Agreement. You may install and use WorksLink software only on authorized devices for lawful purposes.
    • You may not sublicense, transfer, lend, or otherwise provide the software usage rights to any third party unless prior written permission is obtained from the Company.
  2. Versions and Updates
    • To enhance user experience or improve software performance, the Company reserves the right to update the software (including but not limited to version upgrades, functionality enhancements, modifications, or additions to services).
    • The Company will endeavor to notify users or provide update methods but reserves the right to modify or discontinue any part of the software without prior notice.
  3. Trial or Beta Versions
    • If you are granted a trial or beta version of WorksLink, the license is valid only within the trial or beta period specified by the Company and is limited to testing or evaluating software performance and functionality.
    • Upon the expiration of the trial or beta period, you must stop using or uninstall the version or follow the Company’s instructions to continue using the official version.

Article 4: User Conduct and Obligations

  1. Lawful Use
    • Users must comply with applicable laws, regulations, social ethics, and public order when using WorksLink software. Users must not use the software for illegal, unauthorized, or rights-infringing activities.
    • Users shall not engage in the following acts through WorksLink, including but not limited to: spreading malicious code, launching cyber-attacks, stealing others’ information, distributing illegal or inappropriate content, engaging in gambling, fraud, or infringing upon others’ intellectual property rights.
  2. Account and Security
    • If registration or personal information submission is required, users must provide truthful, accurate, legal, and valid information and update it promptly.
    • Users are responsible for safeguarding their account credentials, passwords, and other authentication information. Any consequences resulting from user negligence, such as account compromise, shall be borne solely by the user.
    • If unauthorized use of your account, password, or security vulnerabilities are detected, you should promptly notify the Company.
  3. Software Security
    • Users shall not attack, damage, interfere with, or otherwise disrupt the normal operation of WorksLink software.
    • Users shall not use WorksLink software to upload, publish, or distribute content containing viruses, Trojans, time bombs, or any other harmful elements that may adversely affect system security.

Article 5: Privacy and Data Protection

  1. Privacy Policy
    • The collection and processing of personal data in WorksLink and its related services are governed by the WorksLink Privacy Policy or other applicable privacy policies published by the Company.
    • The Company values users’ privacy and personal information protection and is committed to taking reasonable and effective measures in compliance with applicable laws.
  2. Logs and Data
    • While using WorksLink for remote connections, sessions, or data transfers, the system may automatically record necessary session logs, error logs, and other relevant information for service provision, technical support, troubleshooting, or security audits.
    • Users may need to confirm or authorize certain functions (e.g., recording, cloud storage). The Company will process such data strictly in accordance with user choices and applicable legal requirements.

Article 6: Service Support and Third-Party Services

  1. Technical Support
    • The Company provides necessary assistance and technical support for using WorksLink through the official website, customer service email, or other channels.
    • Users may contact the Company for inquiries or assistance.
  2. Third-Party Services
    • WorksLink may integrate or access third-party services (e.g., payment services, cloud storage, or audio/video communication modules). These third-party services operate independently and are subject to their respective terms and policies.
    • The Company is not liable for any disputes or damages caused by third-party services. Users should carefully read and comply with third-party terms before using them.

Article 7: Disclaimer and Liability Limitation

  1. Software “As Is”
    • WorksLink software and related services are provided “as is,” without any express or implied warranties regarding applicability, stability, reliability, accuracy, uninterrupted availability, or absence of defects.
    • The Company is not responsible for any loss or consequences caused by force majeure (e.g., natural disasters, war, terrorism, policy changes, or network failures) or user-related issues.
  2. Indirect or Special Damages
    • To the maximum extent permitted by law, the Company and its affiliates, licensors, suppliers, or partners shall not be liable for any indirect, incidental, special, punitive, or consequential damages related to the use or inability to use WorksLink software.
    • If applicable laws prohibit such disclaimers, the Company’s total liability (if any) shall not exceed the actual fees paid by the user for obtaining WorksLink software or services (if applicable).
  3. User Responsibility
    • The user shall bear full responsibility and indemnify the Company for any third-party claims, lawsuits, or administrative penalties resulting from the user’s violation of this Agreement, relevant laws and regulations, or third-party rights.

Article 8: Amendments, Suspension, and Termination

  1. Amendments
    • The Company has the right to amend this Agreement (e.g., due to changes in laws, regulations, or software features) and will notify users through software announcements, website notices, or other reasonable methods.
    • Once the revised Agreement is published, it replaces the original Agreement. If the user continues to use WorksLink after the revision, they are deemed to agree to and accept the revised Agreement. If the user disagrees with the revised Agreement, they should stop using and uninstall the software.
  2. Suspension and Termination
    • If the user violates this Agreement or relevant laws and regulations, the Company has the right to restrict, suspend, or terminate the user’s use of the software, with or without prior notice, and will not be liable for any consequences arising therefrom.
    • Users may also choose to stop using WorksLink software and uninstall or delete the related software programs.

Article 9: Applicable Law and Dispute Resolution

  1. Applicable Law
    • The formation, effectiveness, performance, interpretation, and dispute resolution of this Agreement shall be governed by the jurisdictional laws agreed upon by both parties and executed in accordance with the relevant provisions of such laws. If the parties have not explicitly agreed on such laws, internationally recognized legal principles shall apply.
  2. Dispute Resolution
    • Any disputes arising from or related to this Agreement should be resolved through friendly negotiation. If negotiation fails, either party has the right to file a lawsuit in the people’s court with jurisdiction over the Company’s location (or arbitration as agreed upon in other agreements).

Article 10: Other Provisions

  1. Completeness
    • This Agreement constitutes the complete agreement between the parties regarding the use of the WorksLink software license, replacing any previous oral or written commitments, statements, or understandings on the same matter.
  2. Severability
    • If any provision of this Agreement is deemed invalid or unenforceable, it will not affect the validity and enforceability of the remaining provisions. The Company will strive to replace the invalid or unenforceable provision with a legally valid one.
  3. Non-Waiver
    • The Company’s failure to timely exercise or enforce any rights or provisions of this Agreement does not constitute a waiver of such rights or provisions.
  4. Headings
    • The headings used in this Agreement are for convenience only and do not affect the interpretation of the provisions.

Article 11: Contact Us

If you have any questions, comments, or suggestions regarding this Agreement, or need assistance exercising your rights, you can contact us through the following methods: